NeoGame Digital SL respects your privacy and strictly complies with the General Data Protection Regulation (GDPR). Your personal data is treated with the utmost confidentiality and will never be sold to third parties.
Data controller
This Policy explains how we collect, use, and protect your personal data under the GDPR. The data controller is:
Data we collect
We apply the principle of data minimization: we only process what is strictly essential to provide the service.
2.1 · Data we do process
- Email — Required to access your account. It is stored encrypted.
- Password — Encrypted with a hash; it is never stored in plain text.
- Billing data — Only if you request an invoice with a NIF.
- Minimum technical data — Session identifier and preferences (see Cookie Policy).
We never store your real name, physical address, phone number, photos or the history of actions played during your sessions. Not even we can know what you do while you play.
Purposes of processing
We process your data exclusively to:
- Provide the contracted service.
- Manage the commercial relationship.
- Process payments.
- Send communications related to the service.
- Comply with legal obligations.
Legal basis
Each processing operation is based on a legal basis of the GDPR:
- Performance of the contract — To provide you with the service you have contracted.
- Consent — For optional communications and non-necessary cookies.
- Legal obligation — For billing and compliance with tax regulations.
- Legitimate interest — To ensure the security and proper functioning of the platform.
Data retention
We retain your personal data for as long as you maintain an active account or it is necessary to provide you with the service, and subsequently for the periods required by tax and accounting regulations.
When you cancel your account, we delete or anonymize your data, except for that which we must retain by legal obligation.
Recipients and disclosures
We do not sell or disclose your data for commercial purposes. It is only shared by the processors strictly necessary for the service:
- PayPal — Processes payments securely (PCI-DSS standard). We never see or store your banking details.
- Legal obligations — We only provide data to the authorities when required by law.
Apart from these cases, we never share your information with third parties without your express consent.
Security measures
Given the intimate nature of the service, we apply the highest technical and organizational measures:
- Encrypted SSL/TLS connection across the entire platform.
- Personal data encrypted in the database.
- Passwords protected with a hash, never in plain text.
- Access restricted to the information strictly necessary.
International transfers
We do not carry out international data transfers. All information is processed and stored within the European Union.
Your GDPR rights
At any time you can exercise the following rights over your data:
- Access — Know what data we process about you.
- Rectification — Correct inaccurate data.
- Erasure — Request the deletion of your data.
- Restriction — Restrict the processing.
- Portability — Receive your data in a structured format.
- Objection — Object to certain processing operations.
- Withdraw consent — At any time, without retroactive effect.
To exercise them, write to us at info@juegosdelamor.com or to the DPO at dpo@juegosdelamor.com. We will respond within a maximum period of 30 days.
Legislation and authority
This Policy is governed by the General Data Protection Regulation (EU 2016/679) and Organic Law 3/2018 on the Protection of Personal Data and the guarantee of digital rights.
If you consider that the processing of your data does not comply with the regulations, you can file a complaint with the Spanish Data Protection Agency (AEPD).
Contact and DPO
For any matter related to your personal data: